Lead Investigator

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.
• Lead and mentor a team of global investigators in California, India, and Philippines while coordinating schedules, and ensuring effective performance management and development.
• Drive client team goals by setting benchmarks and adhering to SLAs and ensuring compliance.
• Formulate and implement operational guidelines and strategies.
• Prepare and/or review all submitted analysis and investigative reports to ensure accuracy, research and investigative sufficiency and professional quality, and edit and correct as necessary and oversee the team’s workflow and task completion.
• Obtain and verify evidence by reviewing incident reports, video recordings, interviewing witnesses, conducting covert surveillance, and/or using open-source and database information on suspects and witnesses.
• Examine records/data, gather evidence, classify, and differentiate investigative elements.
• Maintain proper evidence chain-of custody.
• Initiate, execute, and maintain relationships inside and outside the organization, including law enforcement.
• Collaborate internally with cross functional groups such as Legal, HR, and business suppliers/partners to enhance processes, workflows, tools, and system functionality.
• Keep abreast of current security trends, technologies, and regulatory changes.
• Encourage the on-going review of the client's investigations and assist in bringing investigations to successful conclusions.
• Testify at hearings and legal proceedings, as needed.
• Maintain a continued, positive relationship with the client through appropriate contact and the anticipation of service needs.
• All other duties, as assigned.

• Leadership experience, preferred.
• Professional Certified Investigator, preferred.
• Reid or Wicklander-Zulawsk certification.
• Knowledge of criminal law and criminal justice rules of evidence, pertaining to theft/fraud and misappropriation issues.
• Knowledge of current federal/state laws governing investigations, evidence collection and handling, civil and criminal proceedings.
• Able to conduct investigations with discretion and a high level of confidentiality when handling sensitive and private matters, ensuring information remains secured and undisclosed.
• Effective independent judgment, decision-making, and problem resolution skills.
• Able to prepare accurate, clear, and concise reports.
• Iinterview/interrogation skills.
• Effective written, verbal, and presentation skills.
• Able to interact effectively at all levels, including management and across diverse backgrounds.
• Able to prioritize and complete multiple assignments simultaneously while preserving the integrity of the investigation process.
• Serve as an effective team leader and member.
• Computer skills; Google Suite, Project Workflow via systems.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Travel, as required.

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