UX Researcher
- New York City, NY
- $50.00-60.00 per hour
- Temporary
- Full-time
- Hourly pay: $50-$60/hr
- Worksite: Leading biotechnology company (New York City, NY - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 6 Month Assignment
- Define Product Strategy Through UX Research: Lead end-to-end user research and usability testing to directly inform product decisions, identifying critical pain points in the scientific workflow, and uncovering new opportunities for agents and agentic frameworks.
- Design and Execute Rigorous Usability Studies: Develop and implement a range of user testing methodologies, from contextual inquiries to heuristic evaluations.
- Operationalize User Feedback: Build and manage a systematic process for gathering, analyzing, and tracking qualitative user feedback over time, helping the team monitor user satisfaction and make data-informed improvements to models, agents, and infrastructure.
- Build a User-Testing Infrastructure: Create and maintain reusable testing protocols, participant recruitment pipelines, and insight repositories to elevate the quality and efficiency of user research across the organization.
- 3-5+ years of experience conducting UX researcher and usability testing, preferably with complex, expert-facing systems.
- 3-5+ years of experience in qualitative and quantitative research, generative and usability research, longitudinal studies, data analysis, product experimentation, A/B testing, and user experience benchmarking.
- Experience with UserTesting, Contentsquare or similar usability testing platforms.
- Experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
- Experience with LLM-based applications and standardized protocols like MCP is preferred.
- Experience working on internal tools with subject matter experts and stakeholders is preferred.
- Connect deep user insights to product strategy, roadmap decisions, and ultimately, scientific and business impact.
- Strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes.
- Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding the drug discovery process.
- UX Testing / Benchmarking.
- LLMs & Agents.