Operations Manager

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
• ‪Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• ‪‪Highly motivated and results oriented
• ‪Strong analytical and decision-making skills

• Ability to identify and solve complex problems
• High emotional intelligence

• Exceptional customer service
• Excellent oral and verbal communication skills
• Strong continuous improvement mindset
• Highly adaptable to changes in the work environment and competing demands

• 5+ years of leadership experience leading a complex and multi-site team. Janitorial, distribution services or other service-related industry experience preferred
• Demonstrated ability to provide leadership with responsibility for a decentralized workforce

• Meet or exceed net income growth targets
• Meet or exceed client retention goals
• Meet or exceed employee retention goals
• Meet or exceed management development goals
• Meet or exceed safety performance standards
• Maintain a detailed strategic plan for all areas of responsibility

• Commits to behave in compliance with the company's values and Code of Conduct.
• Builds a culture of work safety and lead by example with one's own safe behavior.
• Ensures one's own compliance with the Company's published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made.

Scioto Services