Water Treatment Service Technician/Account Manager

Aquarius Professional Staffing

  • Grand Rapids, MI
  • Permanent
  • Full-time
  • 25 days ago
Don't miss your chance to join a stable, growing organization covering the Michigan territory, Apply now!

Job Requirements:

What you will be doing as the Water Treatment Service Technician/Account Manager:
  • Effective technical service to support product application at customer’s sites and create superior account satisfaction/retention
  • Manage multiple customers across given geography that utilize a variety of product lines
  • Troubleshoot any quality variances from recommended ranges
  • Ability to identify continuous improvement projects and other cross sell opportunities within an account
  • Conduct business reviews with key account contacts communicating results, KPI’s, and improvement projects
  • Consistent service of Company equipment repair/replacements/installations, chemical testing, inventory management, and providing customer with value-add personal service
  • Ability to report, document communicate findings, abnormal conditions and offer recommendations
  • Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes
  • Effectively communicate and work collaboratively with team members, as well as other cross functional support employees
  • Learn and assist with Company eTools, System Surveys and Cost Calculators
  • Maintain a constant focus on work and vehicle driving safe habits
  • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/set point readings, inventory level/dosage rate data, GPS location, and time to service
  • Travel to assigned customer to conduct service audits
  • Must be able to perform the essential functions of this position with or without reasonable accommodation
What you will need as the Water Treatment Service Technician/Account Manager:
  • Bachelor’s Degree in Mechanical or Chemical Engineering, Chemistry, Biology, or equivalent STEM sciences preferred
  • Mechanical, Chemical, or Industrial experience preferred
  • Service experience in the chemical industry is preferred
  • Basic Knowledge in electrical and pipefitting preferred
  • Strong time management skills with an attention to detail
  • Excellent oral and written communication skills
  • Ability to travel up to 10% including some overnight travel
  • Proficient in Microsoft Office
  • Must possess a valid driver’s license and clean driving record
  • Ability to work independently with minimal supervision
  • Proficient in performing technical/mechanical on-site testing