Concierge Agent

Four Seasons Hotels

  • Minneapolis, MN
  • $22.40 per hour
  • Permanent
  • Full-time
  • 1 month ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.The Four Seasons Hotel Minneapolis seeks a Concierge Agent to join our talented team!Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.The Concierge Agent respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The Concierge Agent will support the Front Desk team and will have dual Front Desk Agent shifts when needed.ESSENTIAL JOB FUNCTIONS:Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Works harmoniously and professionally with co-workers and supervisors.Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Stores and retrieves guest luggage and packages.Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.Works as a Front Desk Receptionist when requiredNON-ESSENTIAL FUNCTIONS:Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell stand, Business Center, and lobby coverage.Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.Assist in coverage of Residential Front Office responsibilities as needed.We look for the following knowledge, skills and abilities:
  • A minimum of 2 years of hospitality or related work experience is preferred.
  • Extensive knowledge of the Twin Cities and surrounding areas.
  • Existing relationships with third-party vendors a plus.
  • Education: High school education or equivalent experience.
  • Requires reading, writing and oral proficiency in the English language.
  • Good organizational skills.
  • Ability to multitask.
  • Attention to detail.
  • Ability to work irregular hours, weekends, and evenings.
About Four Seasons Hotel & Private Residences MinneapolisFour Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck.What you can ExpectWe offer the following complimentary, market-leading benefits:
  • Hourly Rate: $22.40
  • Comprehensive health and vision insurance*
  • Discovery nights at Four Seasons Properties around the globe
  • Holiday and vacation pay
  • Daily meals inspired by award-winning chefs
  • Uniforms and uniform care
  • Sick pay, disability coverage and life insurance
We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:
  • Local gym membership discounts
  • Parking and metro transit discounts
  • Staff lounge and cafeteria space with city view
  • Up to eight weeks of parental leave pay
  • Fur baby insurance
  • 401(k) retirement plan
  • Discounted accommodations at Four Seasons properties worldwide
  • *Dental coverage available at a discounted rate.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us.Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.Service CultureCurrently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.Learn more about what it is like to work at Four Seasons, visit us:Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons Hotels