Bilingual Front Office - Vietnamese
State Farm
- New Orleans, LA
- $18.00 per hour
- Permanent
- Full-time
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage incoming calls.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Minimum salary $18.00/hour; salary will be increased dependent upon experience, licensing and performance.
- Once licensed, bonuses and commissions will be paid on sales performance.
- Paid time off (vacation)
- Retirement plan (after first year)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Bilingual (English/Vietnamese) Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.