Service Writer
Atlas Toyota Material Handling, LLC
- Chicago, IL
- Permanent
- Full-time
- Responsibility for providing estimates to the Service team as well as entering and maintaining them in the quotes system.
- Will be responsible for providing formal estimates in writing.
- Provides sales staff, service departments and customers with accurate quotes within 3 days of receiving a request. Will be expected to stay in close contact with the shop and service managers and sales team on all estimates.
- Reviews all preventive maintenance work-orders that are turned in for billing and will provide estimates for all items listed that need attention.
- Verifies information with technicians on any repairs to eliminate uncertainty and error in the quote process.
- Will be responsible for maintaining communication with customers on estimates and orders.
- Will be responsible for monthly reporting.
- Other duties as assigned.
- High school degree or equivalent.
- Knowledge of specific software programs, including Microsoft Office Suite and Company Portal.
- Have excellent customer service and organizational skills.
- Has the ability to communicate professionally and courteously.
- Automotive parts or repair knowledge preferred.
- Great Company Culture: Great people, a high focus on values, professional development opportunities as well as company events (food trucks, BBQ's, holiday parties, retirement celebrations and sporting events, to name a few!)
- Focus on Personal/Family Balance: Monday-Friday schedule.
- Rest and Relaxation: Generous PTO (paid time off) AND 8 paid holidays.
- Health Benefits: Medical with HSA and FSA options, Dental and Vision Plans.
- Life and Disability Benefits: COMPANY PAID Life Insurance, Short- and Long-Term Disability Plans
- Prepare for the Future: 401(k) with company match