Crisis Counseling Program Supervisor - Training & Development
- Buffalo, NY
- $61,000 per year
- Training
- Full-time
- Competitive pay with regular annual increases
- Paid training and professional development opportunities
- Generous paid time off and paid meal breaks
- Employee self-care and wellness supports including Calm app subscription for all employees and their family members
- Quiet Room, Exercise Room and Lactation Room onsite
- Great health insurance coverage w/generous employer premium contribution
- $300/year Flexible Spending Account provided by agency
- Access to dental, vision and other ancillary insurance coverage options
- 403(b) plan w/employer match after one year of service
- Eligibility for Public Service Loan Forgiveness program
- Full Time, 40 hours/week
- $61,000 per year
- Flexible within regular business hours, with some evening hours, as needed
- Monday through Friday
- Responsible for participation in rotating Crisis Hotline Management on-call supervisory consult responsibilities outside of scheduled work week
- On-site with some remote working flexibility provided
- Master’s degree from an accredited college or university in Social Work, Mental Health Counseling, or related Human Service field requiring licensure.
- LMSW OR LMHC or correlating licensure for a related Human Service field.
- Minimum two (2) years of supervisory experience in mental health services and substance abuse/addictions preferred.
- Experience with suicidology, substance abuse and the addictions field, including crisis situations and quickly establishing rapport with clients.
- Prior experience managing volunteers or interns preferred.
- Strong knowledge of mental health dynamics and effects, public awareness, and crisis intervention services as well a strong knowledge of addiction, chemical dependency and dual diagnosis.
- Superior knowledge of HIPAA laws/regulations regarding protected health information; code of ethics, confidentiality and privacy principles.
- Proven skills and knowledge of principles and methods for training and curriculum design; teaching and instruction for individuals and groups.
- Excellent verbal and written communication skills and organizational skills.
- Able to maintain accurate records.
- Flexibility, and experience in working on multiple tasks efficiently and effectively.
- Able to set goals and create timelines for implementation.
- Demonstrates a high level of compassion, empathy, confidentiality and understanding for clients.
- Exercises sound judgment and discretion, manages complex projects, and establishes priorities in a rapidly changing and fast-paced environment.
- Ability to work independently, and as part of a team to accomplish goals.
- Strong demonstrated data analysis and reporting skills and experience, including above average ability with reporting tools and statistical/data programming (Microsoft Suite, Excel).
- Strong demonstrated ability to communicate effectively and develop effective interpersonal relationships with team members, clients, and staff.
- Demonstrated judgment, empathy, and ethical values and abilities that align with Agency goals and values.
- Ability to interact effectively and professionally with people from all cultural, socioeconomic, education, racial, ethnic, gender identity, sexual orientation, professional backgrounds and the intersections of all identities.
- Commitment to support overall Agency mission, vision, policies, goals, and objectives.
- Commitment to promote diversity, equity, and inclusion in their department and throughout the organization.