Sr Maintenance Supervisor

• Support staff with specific coaching, development and guidance in order that the annual property objectives are met
• Responsible for ensuring the properties are well run and the staff is constantly striving to improve his/her property’s operations, curb appeal, and NOI. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to apartments
• Demonstrate and ensure staff maintains professional levels of personal appearance, hygiene, courtesy and telephone demeanor always while at work
• Maintain effective vendor relations while ensuring vendors are insured and perform work at an acceptable level of quality according to law, contract, schedule and budget
• Responsible for ensuring their properties stay within the established budget guidelines for R&M and Turn Costs
• Responsible for the input of WTN into Ops Technology/PTP at the time of purchase and maximizing the use of online vendors and compliance with all Accounts Payable policies and procedures
• Ensure vacated apartments have proper inspections documented and cost of damages are reported to Property Manager for proper and timely processing
• May assist on sister properties to help Company achieve overall goals of the portfolio
• Provide complete support to the Property Manager in upholding community and corporation standards, policies, and procedures

• Working closely with the Property Manager, set operational and financial goals based on the performance matrix and budget. Manage staff to produce desired results via regular staff meetings, creation and maintenance of on-site goal boards and effective feedback, recognition and reward
• Recruit, train, develop, motivate, supervise and assess performance of all staff to achieve operational goals of assigned property. This includes new employee indoctrination, performance reviews, counseling, instructing, advising, and working with Property Manager on terminating staff, where appropriate
• Review employee performance, with responsibility for rewarding great performance, disciplining poor performance and setting employee development goals during the annual performance appraisal process and monitoring for completion
• Conduct ongoing training and development with maintenance staff; e.g. appliance repairs, HVAC troubleshooting, workplace safety, fair housing and any other type of training that may be needed daily
• Ensure new employees are completing required learning through the Berkshire Learning Management System in a timely manner
• Review and monitor all time by means of time sheets, supplemental logs, punch out sheets, service requests, and over-time logs
• Check all service team members' tools regularly for ownership and safe working condition, ensure uniform appearance is in accordance with Berkshire’s dress code policy and provide documentation to the Property Manager

• Communicates professionally and effectively with residents, subordinates, supervisors, vendors, and contractors
• Negotiates effectively with residents, subordinates, supervisors, vendors, and contractors
• Possesses excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgrounds
• Self-seek and participate in on-going training/education and complete all required training by designated due date

• Keep up-to-date and accurate logs and maintain make-ready scheduling and scheduling of preventive maintenance, appliances, smoke detectors, filter changes, HVAC history logs, supplemental sheets, etc.
• Schedule and manage appropriate contracts, i.e.: painting, cleaning company, trash removal, etc.
• Assist in the preparation of long-range planning, and make budget recommendations
• Ensure punch out work is completed in accordance with Berkshire policies, standards, and punch out sheets

• Maintain positive customer service attitude and provide quality customer service based on active assessment of customer desires, including acting on third party survey results and personal engagement with customer
• Take a proactive approach to controlling turnover and maximizing resident retention. Work with Property Manager to monitor causes of turnover.
• Maintain professional resident communications regarding concerns, service requests both verbally and in writing
• Attend resident retention activities
• Lead and drive Kinsey Survey and Social Media reviews within their team

• Maintain properties consistent with the standards defined in the Berkshire inspection policy
• Physically walk and inspect properties on a regular basis and check on vacant apartments consistent with the Berkshire inspection policy
• Maintain organization and cleanliness of shop, company equipment, ample supplies, inventory control, ensure key security,
• Update vacancy status daily
• Coordinate with maintenance and make-ready staff and contractor resources to ensure timely and satisfactory recondition of apartments after move-out
• Monitor all maintenance activities, including service requests, to ensure completion in a high quality, timely, within budget manner that results in a high level of customer satisfaction
• Read and interpret prints and specifications
• Watch for unauthorized vehicles or suspicious persons on the property and report to property authority
• Maintain fire extinguishers, sprinklers, fire stops and standpipe systems
• Perform daily morning checks of the overall community appearance, to include a neat and clean appearance, cleaned and painted common areas and clean and clear windows and balconies
• Assist in keeping grounds clean always
• Perform service technician responsibilities/tasks to include on-call coverage as necessary
• Prepared to respond and act in an emergency, following corporate/community emergency procedures
• Perform various other duties as assigned by the Property Manager
• Must be available for 24 hours. On call emergency maintenance when required
• Perform biannual in unit inspections along with annual Fire Inspections

Berkshire Communities