
General Manager
- Manzanita, OR
- $80,000-100,000 per year
- Permanent
- Full-time
- Operational Leadership – Oversee all operational aspects of the company, including property management, maintenance, and housekeeping, ensuring consistent high-quality service delivery
- Strategic Planning – Collaborate with the owner of the company to develop and execute long-term business projects that drive growth and ensure progress every day
- Team Management – Lead, mentor, uplift, recruit, and develop the entire team while building a strong culture and positive, productive work environment
- Process Improvement – Identify and implement processes to increase efficiency, reduce costs, and enhance the guest experience
- Stakeholder Satisfaction – Ensure extraordinary experiences for all parties including homeowners, guests, team members, and vendors
- Property Care – Oversee property upkeep including renovations, coordinate repairs, and maintain property aesthetics at all times
- Compliance & Safety – Ensure compliance with all relevant regulations and company policies, including government mandates, safety protocols, and emergency procedures
- Company Ambassador – Stay active in the local community and networking groups as well as the industry at large, consistently representing MBG’s core values and value proposition
- Direct and coordinate all daily operations across housekeeping, maintenance, guest services, and property management
- Maintain oversight of all properties, ensuring each home consistently meets our company’s high-quality standards
- Recruit, develop, and support a cross-functional team that represents our culture and mission
- Oversee the guest experience and booking flow to ensure professionalism and responsiveness
- Manage the onboarding and offboarding processes for both properties and staff
- Analyze performance data and trends to improve team efficiency and business outcomes
- Document operational workflows and continuously refine our internal playbook
- Lead all aspects of scheduling, staffing coverage, and vendor partnerships
- Drive business goals, including financial objectives and service KPIs
- Participate in after-hours duties and respond promptly to emergencies or guest issues
- Manage the company’s online reputation by responding to guest reviews requiring leadership input
- Represent the company within the local community and in relevant industry forums
- Minimum of 3+ years of progressive leadership experience in operations is required, preferably within the hospitality or property management industry
- Experience in implementing or working with property management software and programs
- Proven track record of building high-performing teams with an in-depth understanding of marketing, reservations, guest services, housekeeping, maintenance, and owner relations
- Broad financial literacy, including budget development & interpretation, basic accounting procedures, and cash flow management
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Exceptional interpersonal skills – vital for establishing genuine connections and trust with guests, owners, and team members
- Capable of operating autonomously under pressure, managing multiple priorities, and excelling in a fast-moving environment with urgency
- Paid time off (PTO, sick leave, vacation days)
- Retirement benefits or accounts
- Relocation assistance
- Workplace perks such as team activities, flexible schedules, and complimentary snacks and beverages