Senior Director, Product Transformation & Enablement

Gap

  • New York City, NY
  • Permanent
  • Full-time
  • 1 month ago
About Gap Inc.Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.About the RoleGap Inc. is a leader in digitally powered commerce and connected experiences. Together, our iconic brands form a multi-brand, omnichannel engine that reaches millions of customers and associates across channels and touchpoints.You will thrive within our Global Technology Solutions organization, reporting to the SVP, Chief Product Officer. We are one global, customer-centric team that strategically partners with the business to deliver delightful, AI-first, human-centered experiences. You will play an active role in unlocking high-value, transformative business capabilities through intelligent innovation, seamless product operations, and measurable business impact.As Senior Director, Product Transformation & Enablement, you will lead the product operations strategy and framework that powers how product teams work across Gap Inc. You'll connect long-term digital strategy to day-to-day operations, implement tools and processes that accelerate delivery, and drive continuous improvement across teams building customer- and associate-facing technologies.This is a pivotal leadership role for someone who is highly analytical, AI- and digitally-savvy, and a strong communicator and storyteller-able to influence at the executive level and inspire cross-functional teams through compelling narratives in written, video, and oral formats.What You'll DoStrategic Leadership & Planning
  • Partner with Customer, Supply Chain/Product, and Enterprise Domain leaders to translate digital strategy into operational plans, KPIs, and measurable outcomes.
  • Drive journey mapping, Adobe Customer Journey Analytics, and insight-to-roadmap processes that connect experience optimization with product strategy.
  • Develop clear, data-driven executive narratives that articulate digital priorities, investment rationale, and enterprise impact.
  • Establish robust reporting frameworks to increase transparency into product health, development velocity, and customer value delivery.
  • Lead AI enablement initiatives that power intelligent decision-making and performance optimization across the product portfolio.
Operational Excellence & Enablement
  • Design and evolve scalable operating models, agile processes, and delivery best practices to drive speed and quality.
  • Facilitate cross-functional workshops to identify opportunities and build alignment.
  • Apply value stream mapping, funnel analysis, and shift-left engineering principles.
  • Promote platform thinking and system interoperability.
Team & Stakeholder Leadership
  • Build and mentor a high-performing product operations team.
  • Collaborate with design, engineering, product, and finance to ensure alignment.
  • Guide change management efforts for launches and transformations.
  • Deliver actionable communications-written, oral, and visual.
Who You Are
  • Experienced in product ops, digital strategy, or enterprise transformation.
  • Proven leadership in matrixed, multi-brand organizations.
  • Deep experience in digital commerce and product delivery models.
  • Strong experience with Adobe Customer Journey Analytics.
Skills & Competencies
  • Highly analytical mindset with strong problem-solving skills.
  • AI-first practices and automation familiarity.
  • Strong creative and storytelling abilities-written, video, and oral.
  • Operational leader skilled at streamlining complex systems.
  • Inclusive team builder and strategic communicator.
Benefits at Gap Inc.
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
of the benefits we offer.*For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Salary Range: $218,300 - $300,100 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Gap