Patient Advocate Representative
Tenet Healthcare
- Bismarck, ND
- Permanent
- Full-time
- Conducts interviews with patients and/or family members.
- Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.
- Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
- Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
- Conducts field visits to patient homes for skip tracing and or assisting patient with documents.
- Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
- Ability to work independently
- Excellent oral and written communication skills, as well as the clear understanding of the English language
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- Bi-lingual preferred (Spanish)
- High School diploma or equivalent
- Minimum 2 years work experience with Social Services or Hospital Admitting or related area
- Ability to sit and work at a computer terminal for extended periods of time
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
- Ability to travel if required
- Both Hospital and Office facilities, in direct contact with Patients and Staff
- Some travel may be required