Technical Writer
Actalent
- Mesa, AZ
- Permanent
- Full-time
- Format documents to reflects formatting standards and style for appeal and brand presentation.
- Review various documents for technical accuracy including proper grammar, punctuation, tense, sentence structure, list construction, etc.
- Ensure that documents are appropriately cross-referenced with necessary records and adequate citations.
- Communicate with authors to ensure changes are presented clearly and accurately represent the material.
- Record changes to project files and maintain appropriate document control during and after the revision process.
- Support the identification of target business / bid opportunities and complete research on prospective bids and incumbents.
- Read and understand the requirements of each bid opportunity and ensure that all appropriate components of the bid have been completed according to the requirements set out in the RFP or RFI.
- Communicate with contract managers to clarify any questions we may have concerning bids, proposals, opportunities, or required documents.
- Determine ideal information to capture for clients, potential clients, contacts, companies, and the pipeline.
- Populate and maintain the CRM with contacts, clients, potential clients, companies, and the pipeline.
- Determine which types of reports may be useful to our Management for strategic planning and prioritizing bid opportunities and frequency.
- Customize, download, and distribute reports.
- Use the Director of Business Development as a resource to help gain understanding of potential clients, current clients, and teaming partners.
- Support the proposal / bid process. This includes responses to requests for quotes, requests for information, and requests for proposals.
- Have an in-depth knowledge of business service lines and value proposition.
- Develop polished, branded proposal / bid materials.
- Ensure all deliverables are submitted on schedule and are internally and externally peer reviewed by the proposal team.
- Ensure the peer review process is implemented and all deliverables are free of errors and accurately represent and its capabilities.
- Document control related to all bids / proposals / RFIs
- Document library content management related to bids / proposals and updating information as and when required.
- When required, assist with data management needs for projects or business development objectives. This can include compiling data, organizing data, checking data, or analyzing data.
- Provide technical editing and support for updating, managing, or modifying the company website.
- Generate and modify content templates for various departments or for projects when needed.
- Write project descriptions for completed or ongoing work. Descriptions may require interviewing key personnel or compiling information relevant to the process and execution of projects. This is done for both old and new projects.
- Support the development and implementation of training programs and courses. This includes supporting curriculum formation, course content, as well as providing technical support for the presentation of training material.
- Manage company website content including updating / modifying pages; updating or adding links including making sure the available capabilities statements and statements of qualifications are up to date; creating new pages, project descriptions, or news stories, then publishing them; tracking website traffic and engagement statistics; selecting media and other material for page presentation; updating the leadership page with descriptions, titles, or images; and troubleshoot website problems and field edits from various members of the company
- All website work is done through the online application 'WordPress' with some support from our remote web developer.
- 2-3 years of tech writing experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio, and Adobe Acrobat.
- Persuasive, goal-oriented with ability to self-motivate and motivate a team.
- Attention to detail and providing high quality deliverables to internal and external clients.
- Stakeholder management skills
- Time management skills
- Experience working to, and exceeding targets.
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people