TEMPORARY CUSTOMER SERVICE REPRESENTATIVE - FORT COLLINS
- Fort Collins, CO
- $18.00 per hour
- Temporary
- Full-time
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.This position will serve as a customer service representative at the CPW Fort Collins Service Center to assist members of the public with their inquiries and purchases. Customer service representatives represent CPW through excellent customer service and proper communication of accurate information to build constituent support and understanding of CPW and its mission. Primary job responsibilities include providing detailed information on a wide range of topics to CPW constituents in person, by phone, and electronically. Job responsibilities can include:Providing information on hunting for big game, small game, waterfowl, and turkey, fishing, visiting state parks, boating, and other outdoor recreational activitiesSelling CPW products such as hunting and fishing licenses, boat, OHV, and snowmobile registrations and permits, and park passesInterpreting CPW regulations, policies, and State StatutesAddressing nuisance wildlife concerns and providing information on co-existing with with wildlifeServing as the customer interface to wildlife officers by handling and dispatching public calls about wildlife violations, injured wildlife, and human-wildlife conflictsFilling Hunter Education Class supply ordersPerforming Chronic Wasting Disease and Mandatory checks on hunter harvested animalsStocking regulation and educational brochuresSorting mail and other office administrative dutiesOther duties as assignedMinimum QualificationsMust be 18 years of age or olderMust have a current & valid drivers' license and/or reliable transportationThe work-site will provide some uniform items, however the employee may be required to purchase limited uniform items at their own expense.Applicants may be subject to successful completion of a comprehensive background check.Must be willing and able to work 40 hours per week.Must be available to work Monday thru Friday 8:00 am to 5:00 pmPrevious experience handling money and working with the public preferred.Possess strong interpersonal communication skills to deliver excellent customer service.Basic computer skills required (MS Office Suite, Google App Suite)Ability to work well within a team.Must be willing and able to work outside which may involve inclement weather.Preferred QualificationsBachelors of Science in Natural Resources, Fish, Wildlife, or Conservation Biology, Environmental Science, or other natural resources related fieldExperience in customer serviceExperience with or knowledge of hunting, fishing, wildlife, camping, and the Northern Colorado areaExperience working with the general public in person, by phone, and emailFamiliarity with Colorado Parks and Wildlife's websitePossess a strong knowledge of computer fundamentals including Google SuiteStrong work ethic and attention to detailAbility to multi-task in a fast paced settingTeam PlayerDependableExcellent organizational and time management skillsThe State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator,dnr_hr_employeebenefits@state.co.us.ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contactdnr_hr_employeebenefits@state.co.us. at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.E-Verify employer:
The Department of Natural Resources participates in in accordance with the program's for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. about E-Verify, including your rights and responsibilities.Toll-Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.