Liability Claims Program Manager
MV Transportation
- Dallas, TX
- Permanent
- Full-time
- Coordinate with operations on accident reporting, video review and follow up investigation
- Manage escalation of Critical Incident Reports
- Review TPA files for proper set-up, coding and diary
- Conference calls with claim adjusters for ongoing strategies
- Reserve/settlement authority within defined level
- Recommend litigation avoidance strategies
- Monthly reporting of claim activity
- Corresponding with Operations on claim questions
- Coordination of investigation details from operations as needed
- Special projects as needed
- Conduct regular claim reviews
- Establish KPI's for the TPA and report monthly on progress
- Perform monthly file audits and report on overall audit scores
- Weekly one-to-ones with adjusters to discuss files and strategies
- Maintain watchlist of serious incidents and monitor for development
- Reserve/settlement authority within defined level
- Recommend litigation avoidance strategies
- Provide MV's Executive Team with reports capturing claim trends
- Present high exposure claims to MV's Executive Team for strategic planning
- Manage an inventory of large loss and litigated files
- Participate in litigation strategy calls
- Review and ensure litigation plans are updated regularly by defense counsel
- Attend and participate in mediations as necessary
- Assist with small claim suits when venue does not allow attorney involvement
- Coordinating distribution of litigation service papers
- Subpoena research
- Discus files with excess carriers as necessary
- Discovery request coordination as necessary
- Maintain mediation and trial calendar
- 10+ years' experience with complex liability claims and or litigation at a TPA or risk management department
- Two (2)+ years' experience managing a team of liability adjusters
- Current liability adjuster license required
- Bachelor's Degree, Associate in Claims (AIC), Associate in Risk Management (ARM) or other claims, risk, or legal certifications preferred