At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Are you a strategic leader with a passion for solving complex problems, building trusted client relationships, and developing high-performing teams? We are seeking a dynamic Director to lead one of our POD teams supporting clients who use our Tax Services through a staff augmentation model. This is a critical role that bridges operational excellence with client satisfaction, especially in navigating complex issues and delivering trusted solutions.As Director, you will lead a team of professionals who serve as the escalation point for high-impact research, client concerns, data discrepancies, and operational roadblocks. You will collaborate directly with executive-level stakeholders, both internally and externally, to resolve issues and ensure the highest level of service delivery. Through strong communication, analytical rigor, and a proactive approach to client engagement, you will enhance trust and drive value in every interaction.You will be responsible for building a culture of ownership, agility, and continuous learning while coaching your team to develop their technical expertise and leadership capabilities. You’ll work closely with offshore partners, operations leaders, and client-facing teams to enhance efficiency, reduce cycle time, and elevate the client experience.Key ResponsibilitiesLead a research & escalations POD supporting staff augmentation clients within the Tax Services business.Serve as the senior point of contact for high-visibility, complex client issues; drive resolution with speed and integrity.Build and maintain strong relationships with executive-level client stakeholders, influencing with confidence and professionalism.Anticipate and proactively identify patterns or systemic issues, using data to inform solutions and reduce future escalations.Partner with and influence Operations, Sales, and Vendor teams to enhance service delivery, mitigate risk, and support client goals.Foster a high-performing, engaged team through coaching, development planning, and recognition of excellence.Implement metrics and dashboards to track issue resolution, cycle times, and client satisfaction.Champion a culture of continuous improvement and knowledge sharing; embed problem-solving capability throughout the team.Oversee team resourcing, workforce planning, and performance against SLAs and KPIs.Ensure proper documentation and escalation of risk, reputational exposure, and process gaps to senior leadership.Manage departmental budget and resource allocation in alignment with strategic goals.Job Qualifications:Bachelor’s degree required; Master’s degree or MBA preferred.7+ years of experience in tax servicing, financial services, or related operations environment.5+ years in a leadership role with direct accountability for people, process, and client delivery.Demonstrated experience in resolving complex issues and influencing executive-level clients.Exceptional verbal and written communication skills, with an ability to present with clarity and credibility.Proven ability to develop and lead high-performing, engaged teams, including offshore resources.Data-driven decision-maker; skilled in identifying root causes, analyzing trends, and building performance metrics.Strong collaboration skills; adept at navigating matrixed organizations and influencing other functional teams to deliver results.Financial acumen with experience managing budgets, forecasts, and operational performance.Proficiency in Excel; familiarity with leveraging AI, reporting tools and workflow/case management systems a plus.You Are:A strategic thinker with strong business acumen and client orientation.Calm under pressure, with a focus on solutions over blame.A trusted advisor who leads with integrity and clarity.Passionate about developing people and elevating team performance.Curious, resourceful, and proactive in your approach to challenges.#LI-RS1Annual Pay Range: 112,700 - 150,000 USDApplication Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.Thrive with CotalityAt Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.Highlights include:Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.Health: Multiple medical plan options with mental health and wellness support offerings.Retirement: 401(k) with company match and vesting after one year.Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!to see a comprehensive list of our benefit offerings.Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted rangeCotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates
