Manager, Benefits Implementation

• Manage, plan, and guide the daily activities for their assigned team
• Manage team to drive positive and consultative customer experiences
• Evaluate workflow and processes to handle significant growth and growth planning
• Develop and consistently report on key performance metrics for team and individuals while creating a system of accountability to hold team members accountable for metric performance
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach
• Ensure current and future processes for daily functions are developed and followed
• Ensure that customers receive a high level of guidance, support, and delivery through their implementation and have proper expectations of timelines and responsibilities
• Respond promptly to stakeholders and contact customers to address issues identified through Paylocity's Service Management process
• Recruit, hire, and develop onboarding plans to successfully onboard new team members as needed
• Take steps to ensure positive employee morale
• Hold regularly scheduled one-on ones with assigned team
• Plan for team events and yearly conferences if budget allows
• Develop and execute an ongoing learning/development plan for existing team members which includes Career Pathing
• Provide fact based positive and constructive feedback to employees while balancing ownership and continuous improvement
• Handle disciplinary issues as necessary
• Develop plans to adjust workflows or expectations to support expected growth with the level of resources given
• May be asked to participate in or drive Lean Six Sigma continuous improvement efforts at least twice per year to improve the customer and/or employee experience
• Plan and provide data to identify fix and new feature requests of development; partnering with development teams on new features while ensuring continuity of functionality across system releases
• Drive the development of standard functions, programs, or processes to reduce the need for customization
• Work with Director and Software Development team to develop specifications for new product features in your area of specialization
• Maintain relationships and collaborate with key internal business partners in implementation, support, and development to create the best customer experience

• Bachelor's degree or equivalent experience required
• Must have managed a team that deals with a high volume of projects
• Must have 3 years of personnel management experience
• Must be able to demonstrate process and metrics focus
• Should have significant experience in customer facing situations
• Experience managing and motivating employees virtually is preferred
• Experience working cross-functionally, fostering strong relationships required
• Experience developing, implementing and managing control/auditing processes is required
• Experience with payroll and or HR concepts preferred
• Experience with lean six sigma preferred; building repeatable processes and adjusting for
• corrective action
• Experience developing and driving adoption (change management) of cross departmental processes preferred
• Strong and effective communicator preferred
• Project Management:
• Experience managing employees working on both task oriented and project driven tasks a
• strong plus
• Experience managing tasks in a matrix project management environment is a strong plus
• Implementation experience preferred

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Paylocity