IT Business System Manager- SME, Logile Workforce & Fresh Item Management

• Serve as the primary SME for Logile Workforce Management and Fresh Item Management systems.

• Provide strategic guidance on system capabilities, configuration, and best practices.

• Lead discovery sessions to align system functionality with operational needs and business goals.

• Coordinate planning and execution of system upgrades, enhancements, and module rollouts.

• Partner with IT, vendors, and business units to ensure readiness, testing, and successful deployment.

• Provide on-site support during major rollouts or transitions.

• Continuously optimize systems to improve performance and user experience.

• Advise on forecasting, production planning, shrink control, and inventory accuracy.

• Collaborate with merchandising and operations to ensure alignment with store-level execution.

• Guide development and refinement of labor models and engineered labor standards.

• Analyze labor data to identify trends, inefficiencies, and improvement opportunities.

• Partner with business owners to define, document, and enhance workflows.

• Identify gaps and recommend system or process enhancements.

• Utilize tools like Visio, Lucidchart, or Signavio for process mapping and visualization.

• Establish and monitor KPIs to measure system performance, adoption, and efficiency.

• Drive continuous improvement using data insights and stakeholder feedback.

• Key metrics include labor cost %, forecast accuracy, schedule compliance, shrink reduction, cycle time, and system utilization.

• Manage relationships with Logile, Oracle, and other technology vendors.

• Ensure service levels are met and escalate issues as needed.

• Facilitate communication between vendors, IT, and business stakeholders.

• Support development of training programs and change management strategies.

• Ensure users are informed and prepared for system changes and enhancements.

• Promote ongoing training and self-development to maintain system proficiency.

• Support IT projects to ensure timely and budget-conscious completion.

• Reporting and Compliance: Ensure all IT activities comply with industry standards and company policies. Provide regular reports on the utilization, areas of opportunity, and possible growth areas of the Oracle ERP system.

• Business Process Analysis: Conduct business process analyses and needs assessments to align information technology solutions with company initiatives.

• Requirements Documentation: Write and maintain functional specifications for new and modified business systems.

• System Solutions Delivery: Participate in the delivery of system solutions, including configuration, testing, deployment, and validation.

• Training: Assist with developing, preparing, and conducting training on computer hardware and software usage.

• Support: Provide support for production and development environments and on-call support after business hours as needed.

• Best Practices: Ensure adherence to industry best practices for developing and sustaining enterprise applications.

• Stakeholder Management: Manage and engage with stakeholders to ensure successful project delivery and system implementation.

• Collaborate with business teams to understand their specific technology needs.

• Create and maintain comprehensive documentation for implemented solutions, configurations, and user training guides

• Manage projects, including creating plans, monitoring activities, and communicating status to key stakeholders

• Bachelor’s degree in business, Information Systems, or related field (Master’s preferred).

• - 5+ years of experience in retail operations or business systems management.

• - 3+ years of experience as an SME or lead in Logile Workforce Management and/or Fresh Item Management systems.

• Strong understanding of retail labor models, scheduling practices, and fresh item operations.

• Proven experience in project coordination, system upgrades, and cross-functional leadership.

• Demonstrated ability to drive continuous improvement with measurable results.

• Experience in business process mapping and optimization using tools like Visio, Lucidchart, or Signavio.

• Familiarity with engineered labor standards and productivity modeling.

• Excellent communication, analytical, and stakeholder management skills.

• Proficiency in SQL, Excel, and reporting tools is a plus.

• Strong analytical, problem-solving, and decision-making skills.

• Exceptional leadership, team management, communication, and interpersonal skills.

• Ability to maintain confidentiality regarding sensitive information.

• Experience as a business analyst or a related position with relevant large-scale enterprise application experience.

• Experience in retail grocery and/ or supply chain

• Experience with other retail systems (e.g., POS, ERP, HRIS).

• Familiarity with shrink reduction strategies and inventory control.

• Change management and training program development.

• Strong vendor negotiation and relationship management skills.

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;

• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;

• The employee must occasionally exert or lift up to 20 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;

• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.

• The job requires the ability to travel.

• The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.
• This position is headquartered in the Northgate Gonzalez Market Support Center. As such, this position is defined as full-time and on-site. Any remote work or work performed outside of the Support Center must be authorized by the Department’s Supervisor.

Northgate Gonzalez Market