Associate Patient Care Coordinator

• Pediatric Specialists

• 6071 E. Woodmen Rd., Ste. 105, Colorado Springs, CO, 80923

• Monument Pediatrics

• 15909 Jackson Creek Parkway, Monument, CO 80132
• ABC Pediatrics

• 2405 Research Parkway, Colorado Springs, CO 80920
• East Pediatrics

• 6430 Barnes Rd. Colorado Springs, CO 80923
• Southwest Pediatrics

• 2610 Tenderfoot Hill St. Colorado Springs, CO 80906

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• File and maintain medical records
• Consistently correct registration work queue errors
• Confirms and schedule appointments
• Answer telephone calls promptly and courteously, scheduling and rescheduling appointments for patients, taking messages for the clinical team
• Perform referral documentation promptly
• Ability to work in a fast work environment
• Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in a high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Perform other related duties and assignments as required
• Organize and maintain medical records
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
• Complete new clinical competencies rolled out by the Educational Committee
• Work independently
• Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Intermediate level of computer proficiency including Microsoft Word, Excel and Outlook and the ability to use multiple web applications
• Willing and able to float to all 5 practices with flexibility required based on business need
• Access to reliable transportation and valid US driver’s license

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge of EMR software
• Bilingual in Spanish or English

• Ability to answer phones in a clear and concise manner
• Ability to work independently and as a team, and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

UnitedHealth Group