Administrative Clerk, PRN (Human Resources Information System)

• Communicate routine and general information to staff, customers and/or public about standard services, processes, and procedures using

• prescribed, established guidelines or "frequently asked questions".

• Screen and direct clients/visitors to appropriate source.

• Secure confidential information and handle appropriately.

• Gather readily available information from office records to draft e-mails, memos and other documents.

• Proofread documents for grammar, spelling, punctuation, and basic formatting.

• Provide answers to requests for general information in written format.

• Use a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.

• Operate and perform tasks to maintain equipment with a general understanding of its capabilities.

• Use established filing and data systems, functions, and/or procedures.

• Review data and information for completeness and accuracy using standard guidelines.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Coordinate tasks and establish priorities in response to work flow of the office or work unit.

• Identify and recognize problems that have established precedents and limited impact.

• Refer non-standard questions and problems to higher levels.

• Understand general operation of functional unit, to include knowledge of staff and program responsibilities.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Medical Center