Transaction Operations Associate
REsurety
- Boston, MA
- Permanent
- Full-time
As a Transaction Operations Associate on the REsurety team, you will play a central role in facilitating our customers' transactions related to their clean energy procurement and risk management. You will interface directly with customers and work closely with product, sales and compliance to ensure a seamless end-to-end experience for clients using REsurety’s tools and services to achieve their financial and sustainability goals.Key Responsibilities
- Onboarding new customers, including platform training and compliance requirements
- Providing high touch customer engagement to ensure customers understand how to make the best use of REsurety’s platform and related software tools and services
- Collaborating with the Product team to drive continuous improvement of REsurety’s platform and related services
- Adhering to operational policies and practices to meet client needs and regulatory requirements
- Producing and analyzing timely and accurate key metrics and other analytical reporting for internal and external stakeholders
- Maintaining strong working relationships with all client contacts
- Managing internal workflow and client deadlines
- Minimum of 5 years of experience in a commodity trading or clean energy procurement environment, ideally in power markets trading operations
- Experience with regulated commodity products
- Outstanding quantitative problem‐solving skills and high attention to detail
- The ability to effectively communicate and engage with a wide range of customer types, from first-time buyers of clean energy to experienced commodity traders
- Industry experience in power markets
- Strong verbal and written communication skills
- Experience writing procedures/documentation
- Ability to work well within groups both large and small
- Share information openly, broadly and deliberately with each other;
- Encourage ownership by all team members;
- Provide continuous, constructive feedback; and
- Empower all team members to bring their full, authentic self to work.