HBPE Supervisor
- Huntington, WV
- Permanent
- Full-time
Department: Revenue Cycle
Reports To: Patient Access Manager
Supervises: SMMC and CHH Eligibility Teams
Employment Type: Full-TimeAbout the RoleMarshall Health Network (MHN) is seeking a detail-oriented and mission-driven HBPE Supervisor to oversee the day-to-day operations of our Hospital-Based Presumptive Eligibility (HBPE) department. This role ensures that eligible patients across West Virginia, Kentucky, and Ohio are accurately and timely screened for presumptive Medicaid coverage, and that those who do not qualify receive financial assistance support.This is a vital leadership role that supports our goal of connecting patients to the resources they need while maximizing reimbursement opportunities for the network.Key ResponsibilitiesSupervise and support presumptive eligibility staff by organizing, assigning, and monitoring workEnsure PE team compliance with state, federal, and MHN policies and regulationsProvide training, coaching, and ongoing feedback to team membersMaintain certification of new hires in presumptive eligibility (PE) processesAnalyze payer mix and patient volumes to identify PE opportunitiesOversee newborn PE eligibility screenings and follow-upCoordinate patient enrollment with local DHHR officesCollaborate with case management, nursing, and registration to ensure seamless workflowsGenerate and present productivity and financial reports to the VP of Revenue CycleComplete staff evaluations and participate in hiring/training effortsEnsure timely and accurate completion of PE applications and documentationMonitor department performance and implement continuous improvement initiativesRequirements:QualificationsEducation:Associate’s Degree (Junior College/Technical School) requiredExperience:2–5 years of experience in a related healthcare or business settingMinimum of 2 years in patient accounts, registration, or business managementSupervisory experience strongly preferredProficiency in computer systems and applications; must type at least 55 WPMExcellent communication and public relations skillsProfessional demeanor and appearanceWillingness to work flexible hours to support departmental needs