Veeva Support Consultant

Cloud Big Data

  • Weston, MA
  • $50.00 per hour
  • Permanent
  • Full-time
  • 3 months ago
Role : Veeva Support Consultant

Location : Weston,MA

Duration :12 months

Experience :6+Years

Rate :$50/hr on C2C (MAX)

Required Skills- SalesForce.com, Veeva Vault

Job Description :

POSITION DUTIES:
  • Support Veeva applications and manage tickets.
  • Responsible for managing software vendor and implementation partner for the project.
  • Work with business users to identify and develop processes and procedures for IS systems.
  • Manage day-to-day project team operations activities and assure appropriate participation by key individuals.
  • Provide leadership on project to ensure alignment with business requirements and needs.
  • Maintain business and technical knowledge of end user requirements to facilitate a continuous improvement process.
  • Ensure that all system security and control procedures are implemented and followed.
  • Recommend enhancements in technical function and business utility.
  • Managing escalated issues on service requests from PromoMats, Medcomms and Submissions site.
QUALIFICATIONS:
  • 4+ years of software support experience
  • 1+ years of VEEVA Vault PromoMats, Medcomms and Submissions (or similar) systems experience is required.
  • Salesforce Certified resource
  • Service and support experience of Vault. Work closely with Veeva managed services.
  • Ability to work in a fast-paced, project-oriented potentially high-pressure environment.
  • Ability to interact clearly with business users to ensure that business solutions fill business needs.
  • Excellent communication skills and interpersonal skills.
  • Willingness and ability to work with multifunctional teams both in country and around the world.
  • Strong organization, planning, and time management skills, including experience in leading and managing projects.
  • Strong knowledge and experience working with other Promotional Material solutions is preferred.
  • An in-depth knowledge and understanding of PromoMats from a functional/business operation perspective and its use of IT.
  • Exposure / working knowledge of migrations from similar systems to PromoMats.
  • Creating and building custom reports at a higher level other than what the products’ have available pre-canned.
  • Managing escalated issues on service requests for PromoMats.
  • Experience in the tools and techniques of project management.
  • Involvement in technical and multi-functional teams.
  • Experience in writing business feasibility reports and undertaking presentations.
  • Understanding of basic financial tools and techniques in budgeting and forecasting desirable.
  • Experience with required Change Management activities for transitioning to PromoMats.
Equal Opportunity Employer Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract

Cloud Big Data