Manager Commercial Account Manager (P4449)
- Chicago, IL Cincinnati, OH
- $99,000-167,900 per year
- Permanent
- Full-time
- Full-commercial portfolio account leadership that requires commercial acumen across entire portfolio.
- Understanding of Kroger business processes. Data-driven, customer-centric consultation.
- Oversees client goals & objectives across commercial portfolio, serving as primary point of contact for aligned clients. Budget retention through active client engagement. Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan).
- Identify and close opportunities with Kroger facing teams (Sales, Shopper Mkg, Cat Man, Shopper Insights) to deliver on budget.
- Lead all insights subscription renewals (84.51° Stratum, Collab Cloud, Data Direct).
- Maximize adoption of and value-creation Insights subscriptions. Consult on utilization of insights to support key merch processes (ex - shelf, assortment, price/promo, cat strat, supply chain, innovation) and bridge insights utilization into activation opportunities. Strategically engage corporate data science orgs on data utilization (ex. 84.51° Collaborative Cloud consultation). Support all insights-to-activation utilization.
- Ensure flawless commercial execution across book of business. Drives strategic recommendations and brand performance convos, leveraging full suite of commercial products.
- Owns overarching client performance & value creation conversations for aligned clients as well as leads strategic recommendations & questions for the overall business.
- Proactively explore & source ideas to drive larger portfolio offerings from client and industry, process & account support.
- Management of G1-G2 success managers. Oversee & support a team of AM's working across aligned accounts. Go-to within vertical for client troubleshooting.
- Bachelor's degree required
- 5-7+ years of account management and/or business development experience. Media, Incentives, or Insights experience required
- Strong experience maximizing investment decisions across the portfolio
- Collaborative, energetic, and thrives as a key part of a cross-functional leadership team
- Adept at continual learning and ability to represent a broad portfolio
- Works well under tight turnaround and deadlines
- Motivate & influence a positive, constructive culture, based on team-work, collaboration, & intellectual curiosity.
- Project management experience
- Strategic thinking and problem solving
- Strong communication, organization, prioritization and attention to detail
- Ability to navigate ambiguity & thrive in driving recommendations and solutions forward
- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Hybrid work environment. Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.