Director Product Management Inquiry and Lead Management - Fully Remote

KinderCare Education

  • Beaverton, OR
  • Permanent
  • Full-time
  • 2 months ago
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.As Director of Digital Product, you'll lead a portfolio of the digital products and experiences that drive customer engagement, business growth, and operational excellence, while working closely with cross-functional partners across Marketing, Operations, Design, Engineering and executive leadership to deliver innovative solutions at scale.You'll have the opportunity to define & deliver against the product vision for our family Inquiry & Lead Management value stream, leading a high-performing team of product managers to ensure our digital roadmap aligns with business goals and evolving market needs!Key Responsibilities
  • Develop and deliver against the family Inquiry & Lead management product strategy and roadmap aligned with enterprise objectives.
  • Lead, mentor, and grow a team of product managers and digital specialists.
  • Define critical metrics and measure the success of digital products against customer and business outcomes.
  • Support the creation & storytelling of key marketing analytics to inform future product enhancements.
  • Define our key communication strategy for families going through our lead nurture process.
  • Partner with engineering, UX/UI, marketing, and business partners to implement product initiatives from concept to launch.
  • Advocate for customer needs through data-driven insights and research.
  • Identify new digital opportunities and innovations that enhance our competitive edge.
  • Ensure product delivery is timely, high quality, and within scope and budget.
  • Champion agile and iterative methodologies, fostering our unique culture of learning and continuous improvement.
Qualifications
  • 10+ years in digital product management, with at least 5 years in a leadership role.
  • Proven success delivering sophisticated digital products at scale in a B2C environment.
  • Experience working in or with large matrixed organizations ($1B+ revenue) with complex landscapes.
  • Deep understanding of digital technologies, customer experience design, and agile development practices.
  • Strong leadership, communication, and people management skills.
  • Analytical approach with a passion for data-informed decision-making.
  • Bachelor’s degree required; MBA or advanced degree preferred.
Preferred Skills
  • Experience in digital platforms or customer experience innovation – including leading Website & Salesforce product strategies
  • Knowledge of product management tools (e.g., Jira, Aha!, Figma, etc.).
  • Ability to translate vision into actionable, measurable product strategies.
  • Solid understanding of change management in digital transformations.
#LI-RemoteOur benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

KinderCare Education