Ground Transportation Services Specialist

Orlando Airports

  • Orlando, FL
  • $41,725 per year
  • Permanent
  • Full-time
  • 1 hour ago
POSITION: Ground Transportation Services SpecialistDEPARTMENT: Landside DivisionSALARY: $41,724.80 annual salaryLEVEL: L15CLOSING DATE: Friday, September 19, 2025The Greater Orlando Aviation Authority (GOAA) is committed to seamlessly connecting Florida and the world through exceptional experiences, collaboration, and creativity. As the operator of Orlando International Airport (MCO) and Orlando Executive Airport (ORL), GOAA continues to drive innovation and growth, shaping the future of aviation and redefining the travel experience.We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).POSITION SUMMARY:Responsible for issuing parking authorization media in accordance with Ground Transportation Rules and Regulations (GTRR), Greater Orlando Aviation Authority (GOAA) policy, and applicable City of Orlando and State of Florida regulations. Conduct orientation meetings for new companies to provide overview of GTRR, Authority policy and applicable City of Orlando regulations. Provide excellent customer service both in-person and over the phone in a heavy customer contact environment.MINIMUM REQUIREMENTS:Associate degree in a related field and two (2) years experience in handling customer service issues and verifying compliance with rules, regulations and policies in a heavy customer contact environment or an equivalent combination of education, training and experience. Cash handling experience required. Knowledge of Parking or Ground Transportation operations desirable.
  • Strong computer skills in Microsoft Office products required. Experience with revenue control systems, lease management systems, Oracle or similar systems desired
  • Knowledge of Ground Transportation Rules and Regulations, City of Orlando regulations governing commercial ground transportation, and OIA rules and policies
  • Accurate cash handling skills to include payment processing, balancing, closeout and reconciliation.
  • Demonstrated skill to include office organization, work prioritization and attention to detail
  • Excellent oral and written communications skills and strong customer service skills required, multi-lingual skills desired
  • Ability to maintain professionalism and diplomacy at all times while interacting with the public and in potentially stressful and confrontational situations
  • Valid Florida driver's license
  • Ability to become licensed as a Notary Public
BENEFITS:The Greater Orlando Aviation Authority offers a comprehensive benefits package.
  • Paid Vacation, Holidays, Sick and Personal Leave Days
  • Retirement Plan with Company Match
  • Health, Dental and Vision Insurance
  • Wellness Programs
  • Short Term Disability Plan, Long Term Disability Plan and Life Insurance
  • Education Reimbursement (Full-time Employees Only)
  • Hybrid Work Schedule (for applicable positions)
  • Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour

Orlando Airports