Quality Manager

• Lead and manage the development, implementation and maintenance of all supplier quality activities including processes and procedures, supplier development and monitoring of existing suppliers.

• Develop and implement quality engineering methods and procedures for inspection, testing and evaluation.
• Establish strategic direction for quality-related activities to align with the company business initiatives.
• Analyze and evaluate quality processes to identify improvement opportunities and review new processes for possible integration.
• Audit work procedures and QA procedures and promote the standardization of both.
• Conduct technical and statistical investigations to resolve and correct quality-related issues.
• Perform data gathering, analysis, and distribution of quality-related data to aid in identifying improvement opportunities.
• Develop policies and procedures for inspection of products; establish a Vendor Certification Program with Purchasing.

• Lead corrective action teams for customer complaints.
• Lead and manage ISO or other certification programs to ensure compliance.
• Write training policies and manuals on quality issues.
• Promote quality partnerships with suppliers and customers.
• Make Quality comprehensible and sustainable without being cost prohibitive or intrusive to day-to-day operations.

• Sets expectations and ensures accountability for quality department as a group and as individuals.
• Identifies performance issues, addresses them with employees, and communicates said issues to Human Resources. Develops and implements performance improvement plans.
• Analyzes current personnel and technology resources, identifies needs in both, and works with Human Resources and Finance to develop additional capabilities when needed.
• Responsible for setting and maintaining expectations with employees that guarantee results commensurate with the guidelines set by the Head of Quality Department.
• Responsible for the training of new technicians from both a skill set and experienced-based perspective. Works with employees to create short and long-term career development plans.
• Administers personnel functions including recruiting, hiring, review and approval of job descriptions, selection and placement of personnel, performance reviews and evaluations, and compensation planning.

• Strategic Partners
• Subcontractors
• Clients
• Vendors

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Able to parse large amounts of data and distinguish the pieces with a large impact; Uses intuition and experience to complement data; Designs work flows and procedures; Employs logic when solving problems.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Consistently and continuously identifies ways to validate answers; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others; Builds knowledge base from research and experience.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things; Takes responsibility and ownership for mistakes.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Gains buy-in from others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to get buy-in and fulfill the vision; Provides clear, consistent vision and inspiration to peers and subordinates; Effectively communicates goals, sets expectations, and defines success; Recognizes success and addresses shortcomings.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Develops and implements cost saving measures; Conserves organizational and material resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works in an ethical manner and with integrity; Upholds organizational values.
• Organizational Support – Disciplined in thought and action; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Strives to increase productivity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own and others work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Communicates conflicting work/personal needs in a timely manner.
• Dependability - Follows instructions, responds to management direction; Follows up on assigned tasks; Commits to long hours of work when necessary to reach goals.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Participates and facilitates brainstorming activities; Presents ideas and information in a manner that gets others' attention.

• High school diploma or equivalent.
• Minimum of two years of work experience in a QC or QA field, preferably in a manufacturing environment.

• Bachelor of Science degree in mathematics, systems management, measurements and business management, or in a related technical and/or equivalent field.
• Three to five years of experience in managing QA systems in manufacturing environment.
• Familiarity and/or experience with statistical process control.
• Certified AS9100 Internal Quality Auditor/ Six Sigma Certification
• Familiarity and/or experience with statistical methods to improve company and vendor performance.
• Bilingual (Spanish) a plus

HRBoost