Administrative Support Associate-Temp (FlexStaff)

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
• Confirms all appointments prior to date of service.
• Verify insurance and inform the patient of needed referrals before the date of service.
• Assists patients with copayments, and billing questions.
• Retrieve patient's files in EMR, verify the information on file, and inserts new patient record forms, and information.
• Protect patient's rights by maintaining confidentiality of medical, personal and financial information.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Other duties as assigned.

• High school diploma or equivalent; some college preferred.
• 1+ year of experience working as a receptionist.
• Excellent grammar, spelling and punctuation.
• Exceptional customer service skills.
• Friendly and compassionate disposition with strong interpersonal communication skills.
• Excellent time management skills and ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to work independently or as part of a team.
• Dedication to maintaining confidentiality of all patient records

Northwell Health