Conference Lodging Coordinator - Snowbird Millrock Office

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  • Snowbird, UT
  • Permanent
  • Full-time
  • 1 day ago
Location: Salt Lake City, UtahSnowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.TITLE: Conference Lodging CoordinatorLOCATION: Central Reservations (Millrock Corporate Office - Holladay, UT)STATUS: Full-time, RegularSCHEDULE: Rotating Shifts which includes Nights, Weekends and Holidays
  • You must be available to work various shifts based on business needs, any day of the week including weekends and holidays.
  • Shifts may vary from early morning to late evening depending on business levels.
SUMMARYAs a Central Reservations Conference Lodging Coordinator, you will be primarily responsible for handling the lodging and transportation aspects of conference and ski groups booked by the Group Sales or Ski Tour/Travel departments, as outlined below. The secondary job function is to assist Call Center with inbound transient calls. Accept inbound calls from guest inquiries for conference lodging, ground transportation, and vacation specials. Process reservations for Snowbird lodges, give information by telephone concerning rates, availability, resort facilities, etc.This is a year-round full-time position at Millrock as a Central Reservations Conference Lodging Coordinator you will be primarily responsible for handling the lodging and transportation aspects of conference and ski groups booked by the Group Sales or Ski Tour/Travel departments, as outlined below. The secondary job function is to assist Call Center with inbound transient calls. Accept inbound calls from guest inquiries for conference lodging, ground transportation, and vacation packages. Process reservations for Snowbird lodges, give information by telephone concerning rates, availability, resort facilities, etc.WHAT YOU'LL DO
  • Ensure the meeting contact understands all details of contracts related to lodging reservations, transportation, porterage, deposits, payments, cancellation policies, and cutoff dates.
  • Collaborate with vendors and internal teams to achieve the best outcomes and upsell services where possible.
  • Coordinate with internal customers to guarantee seamless management of group and individual lodging details.
  • Build rates and packages tailored for individual groups.
  • Manage room blocks daily and set up group rates within the Host System.
  • Revise reservation records and update information to ensure accuracy.
  • Serve as backup to Lodging Sales Agents during busy periods or when staffing is short. As part of this, assist with transient calls, reservations, and guest inquiries regarding available lodging options, rates, and resort facilities.
  • Handle additional projects or duties as necessary to meet overall departmental goals.
  • Travel occasionally to/from the resort as required.
WHAT YOU NEED TO GET THE JOB DONE
  • High School Diploma or equivalent required.
  • College degree in a related field preferred; however, related work experience may substitute for education.
  • 1-2 years of relevant work experience with demonstrated competence.
  • Ability to multitask and perform various roles, such as a reservations sales agent.
  • Proficiency in the SMS/Host system and basic Microsoft Office skills.
  • Ability to operate a computer and 10-key calculator.
  • Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
  • Ability to meet deadlines and complete assignments in a timely manner.
  • Strong problem-solving, troubleshooting, and decision-making skills.
  • Self-motivated and able to work independently.
  • Must demonstrate sound judgment within policy guidelines and without direct supervisory approval.
  • Ability to handle guest personal information, including credit card details, in compliance with PCI DSS regulations (privacy, confidentiality, storage, and disposal).
  • Understanding of PCI DSS for handling sensitive information securely.
  • and have the ability to travel to and from the resort for meetings
WORK SCHEDULE
  • Shifts will vary from 7 am to 9 pm, Weekdays, Weekends, and Holiday - Must have a flexible schedule. Rotating shifts and days off. 25 to 40 hours a week based on resort needs. Must be able to work back-to-back shifts.
Winter Season:
  • Monday to Friday: 7:00 AM - 9:00 PM
  • Saturday & Sunday: 8:00 AM - 9:00 PM
Summer Season:
  • Monday to Friday: 7:00 AM - 7:00 PM
  • Saturday & Sunday: 8:00 AM - 7:00 PM
  • Shifts will vary within these hours, including weekdays, weekends, and holidays.
  • Flexible schedule required, with rotating shifts and days off.
  • 40 hours per week, based on resort needs.
  • Must be available to work back-to-back shifts when needed.
WORKING CONDITIONS
  • General office environment with limited physical activity.
  • Work is routine in pleasant, comfortable surroundings.
  • Job activities consist of related steps, processes, or methods.
  • Decisions are made from various choices available.
  • Requires the ability to discern between simple situations and apply alternatives.
  • Must be able to take action according to basic criteria, such as sources of information, type of transactions, or other factual differences.
  • Direct and continuous contact with guests.
  • Direct and continuous contact with co-workers, management, and other departments.
  • Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
WHY WORK HERE
  • Ski pass and comp ticket benefits
  • Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
  • Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
  • 401k with company match
  • Discounts with Powdr partners
  • Free transportation to work: UTA Bus, Departmental Rideshare Vans, and Employee Shuttles
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.birdjobsSnowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.If you are passionate about the outdoors, check out our open positions and apply online today!

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