LEARNING AND DEVELOPMENT MANAGER

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Develop and implement strategic organizational development and talent management programs across all properties
• Design and deliver training content, including new hire orientation, compliance training (e.g., sexual harassment, problem gambling), guest service initiatives, and leadership development
• Maintain and manage training logistics including scheduling, registration, training room maintenance, vendor coordination, and promotional collateral
• Partner with department leaders to assess needs and develop customized training solutions, including online and live learning environments
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

• 4+ years of learning & development, training facilitation, or organizational development experience, including leadership or progressive responsibility in HR or talent development functions
• Prior operational leadership experience within the hospitality/gaming industry preferred
• Proven track record of designing and delivering high-impact learning programs in diverse business environments
• Hands-on experience with Learning Management Systems; Workday Learning knowledge highly desirable.
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Public speaking and presentation expertise; experience in developing visual aids and multimedia instructional tools
• Experience managing employee communications, engagement programs, and internal campaigns
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word
• Familiarity with learning management systems and online learning platforms

• At least 21 years of age
• High school diploma or equivalent required
• Bachelor’s degree in Business, Human Resources, Organization Development, or related field; equivalent experience accepted
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

• None

• Occasionally push/pull up to 75lbs.
• Occasionally lift and/or carry up to 20lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, email, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

• Indoor
• Noisy

Golden Entertainment