Call Center Associate
- Johns Creek, GA
- Permanent
- Part-time
- Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.
- Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.
- Processes new diet orders, transfers and discharges.
- Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.
- Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.
- Identifies patient food preferences and enters them into room service software.
- Redirects calls if unable to handle a question.
- High school diploma or equivalent.
- 1 year of call center work experience or related customer service experience.
- Additional experience in food service, hospitality or customer service preferred.
- Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
- Ability to make sound judgments while quickly processing information.
- Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
- Knowledge of modified diets preferred.
- Ability to read, write, speak and communicate in English.
- Ability to follow and give oral and written instructions.
- Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.