Security Associate / Customer Service Greeter
Crossroads Trading Co.
- Berkeley, CA
- $21.00-25.00 per hour
- Permanent
- Part-time
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Vision insurance
- Wellness resources
- Medical, Dental, Vision Benefits for PT* + FT Staff
- 401k Benefits with generous employer match
- Holiday pay
- Sick pay
- Competitive wage
- Flexible work schedule
- Significant discount on all merchandise, including designer consignment pieces
- Clear paths for growth
- Ongoing professional development
- A fun and devoted team of fashion-focused individuals
- Supportive company infrastructure- feel supported and encouraged at every level
Crossroads Trading Co., a popular buy-sell-trade retailer with stores throughout the country, is looking for full-time and part-time Security Associates! Do you have experience working in Loss Prevention and/or Security? Are you looking for a Security role with stable, day-time hours that allows for a work-life balance? Do you enjoy interacting with the public in a customer service environment while maintaining a harmonious and pleasant shopping atmosphere? If so, this may be the job for you!Responsibilities
- Cultivate a harmonious store environment and strong visual presence at the entrance/exit through courteous greeting and professional interactions with customers and teammates
- Maintain a safe and respectful store environment by consistently monitoring the sales floor, circulating the store regularly, and identifying any potential safety issues in a timely manner
- Greet customers and maintain a friendly but secure presence that helps prevent internal and external theft
- Identify and address theft indicators and/or safety concerns; may respond to emergencies and assist in evacuations
- Communicate all safety concerns and suspicious activity to store management and work together to find solution to maintain a harmonious shopping environment at all times
- Previous or transferrable experience related to Security, Safety and/or Loss Prevention
- Friendly, enjoys interacting with people and comfortable in a customer service based environment
- Demonstrates a high level of respect, empathy, and courtesy in all interactions
- A calm head when dealing with safety issues, with a focus on de-escalation techniques as needed
- Ability to evaluate circumstances and make timely decisions based on the company Safety and Security guidelines
- Able to effectively communicate with co-workers, management, and law-enforcement
- Good judgment, flexibility, integrity, and collaboration
- Background in customer service or retail a plus
- DEI (Diversity, Equity & Inclusion) awareness, sensitivity, and training a plus; you will encounter diverse populations in our stores and must remain sensitive and respectful at all times
- Must be able to stand / walk sales floor for several hours at a time
- Must be comfortable working in a public setting during the COVID-19 pandemic, and must be willing and able to enforce policies as they relate to the COVID-19 safety protocols
- Guard Card required