Membership Operations Manager

NESC Staffing

  • Las Vegas, NV
  • Temporary
  • Full-time
  • 1 month ago
Seeking a Membership Operations Manager who will be responsible for the daily operations and execution of company's membership programs. This role focuses on recruitment, retention, member engagement, and cross-department collaboration. You’ll supervise a small team, manage events and campaigns, and ensure the accuracy of member data, reporting to the Director of Membership.Duties:·Drive recruitment and retention efforts in collaboration with the Director of Membership·Develop and manage Membership Touchpoint Maps, workflows, and campaign calendars·Maintain Standard Operating Procedures (SOPs) to streamline operations·Manage the department calendar to ensure alignment with strategic priorities
  • Plan and manage trade show logistics including booth setup, marketing materials, staff scheduling and travel
  • Collaborate with Marketing on campaigns and event promotions
·Ensure data accuracy and CRM integrity with the Data Analyst·Generate regular membership reports for leadership·Manage Basecamp projects and workflows within internal database·Assist with grievance and review coordination with senior leadership
  • Respond to member and prospect inquiries
  • Identify and implement automation tools to improve communication
  • Represent AGS at industry events (some travel, evenings, and weekends required)
Requirements:
  • Bachelor’s degree in a business-related field required.
  • 3–7 years of membership operations and management experience (nonprofit preferred)

NESC Staffing