Who We Are:At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.What We Do:Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit , and follow the company on , and . (*in collaboration with AbbVie)About the Role: Deploys and maintains the end user computing environment. Build new hire PCs, mobile devices, and resolve cloud-based issues. Works through moderately complex issues to resolve and close the tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required._Your Contributions (include, but are not limited to):Complete complex and\or technical projectsInstall and configure computer hardware, software, systems, phones, mobile devices, and printersProvide support for business applicationsMay provide guidance to junior technicians, contractors and temporary workersTest new technology and provide feedback and recommendationsNotate all work in service-now ticketing systemMonitor and maintain cloud applications including Office 365Provide technical support across the company (in person or over the phone)Respond in a timely manner to service issues and requestsRepair and replace equipment as necessaryOther duties as requiredRequirements:High School Diploma / Associates degree and 4+ years of related experienceMay require special certificationWork advanced level support ticketsMentor junior technicians, contractors, and temporary workersComplete highly complex and\or technical projectsInstall and configure computer hardware, software, systems, phones, mobile devices, and printersExpert with iPhone and iPad setup and supportWork with vendors and business partners to setup and troubleshoot lab equipmentTest new technology and provide feedback and recommendationsSetup new hire systems and equipmentSupport business applicationsMonitor and maintain cloud applications including Office 365Respond in a timely manner to service issues and requestsProvide technical support across the company (in person or over the phone)Notate all work in service-now ticketing systemRepair and replace equipment as necessaryOther duties as requiredAbility to lift and carry heavy equipmentAbility to maintain professional attitude under high demand situationsPast experience working with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment.Developing specialized skills through job-related training and on-the-job experienceApplies relevant skills and substantial understanding in a range of processes, procedures and systems to carry out assignments#LI-OB1Neurocrine Biosciences is an EEO/Disability/Vets employer.We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.
