Inside Sales Associate — Flexible Scheduling

• Key responsibilities:

• Listen to customers, diagnose needs, and resolve issues to achieve first-contact resolution when possible.
• Manage assigned accounts through inbound inquiries and proactive outbound outreach.
• Use contact center systems and CRM tools to document interactions, update account records, and maintain accurate workflows.
• Identify sales opportunities, apply consultative sales techniques, and present product options to upgrade or expand accounts.
• Conduct needs assessments and recommend tailored solutions that align with customer objectives.
• Maintain ongoing client relationships through timely follow-up, service activities, and periodic account reviews.
• Meet performance targets for customer satisfaction, sales, and productivity as defined by the agency.
• Qualifications and requirements:

• Possession of a current state life and health insurance license, or willingness and ability to obtain and maintain required licensure.
• Reliable, coachable, and committed to continuous improvement and skill development.
• Strong verbal and written communication skills and a professional customer-service approach.
• Proficiency with basic PC functions and comfort learning contact center and CRM software quickly.
• Ability to multitask and maintain productivity in a fast-paced environment while managing a high volume of interactions.
• High school diploma or equivalent; college students, interns, and recent graduates are encouraged to apply.
• Minimum age of 18.
• Position highlights:

• Flexible scheduling to support work-life balance and accommodate varied availability.
• Performance-based commission and incentive opportunities tied to sales and service outcomes.
• Remote work environment with access to training, coaching, and professional development.
• Collaborative, supportive team culture that emphasizes clear expectations and ongoing feedback.

The Forehand Agency