Overview:We are seeking a Customer Service Representative for assignment in Centennial, Colorado. The selected candidate will provide the first point of contact for inquiries between the general public and city department heads.Hours are Monday - Friday, 8:00am - 5:00pm** This position is on-site **** This position has a pay rate of $22/hr **** Candidates must have 3+ years of call center / customer service experience to be considered ** Responsibilities:- Receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries, issues and complaints reported by citizens- Monitor compliance with performance standards, provide reports through the work management system and assist with managing work order system asset modules in support of all project divisions- Assist all department heads in working with citizens and community groups to resolve neighborhood concerns- As a call-center agent, receive complaints or inquiries via telephone, electronic mail or website requests from the public and provide answers, if known or through research, or make the proper referral- Conduct research and prepare correspondence in response to public inquiries- Maintain knowledge of various issues surrounding the City, Mayor and Council- Coordinate resources to respond to citizen’s questions and concerns- Assist the department in preparation of monthly progress reports- Assist with preparing and analyzing weekly and monthly reports, generated through the work management system, that monitor compliance with performance standards and inventory control- Perform data entry in the work management system to initiate and update work requests and complete work requests or work orders- Attend system administration meetings related to the work management system and process- Performs other similar duties as assigned Qualifications:- High School Diploma or GED- 3+ years call center or customer service experience is required- Knowledge of Microsoft Office
