Work Schedule First Shift (Days)Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionOrder Management Specialist IIIAbout the RoleWe’re a close-knit Order & Distribution team at Thermo Fisher Scientific, and we’re looking for an upbeat Order Management Specialist to be the friendly face for our customers’ orders. You’ll make sure each order moves smoothly from quote to delivery, keeping customers happy and our internal teams aligned.What You’ll DoAssist customers by responding to their emails and calls, helping them with order-related tasks such as entering, updating, canceling, or speeding up orders and returns through different systems like SAP/Oracle, Salesforce, and EDI portals.Help track and resolve customer questions about pricing, availability, delivery status, invoices, credits, and deductions, aiming to resolve issues during the first contact.Support in identifying and fixing EDI “kick-out” errors, helping keep the order process smooth and ensuring accurate data.Follow guidelines and standards to ensure that tasks are completed on time and accurately.Work closely with different teams, like Supply Chain, Logistics, Finance, and Commercial, to solve problems and help remove any obstacles for customers.Keep an eye on order progress, identify potential delays, and offer suggestions for improving workflow.May perform other duties assigned by management.What We’re Looking ForHigh school diploma or equivalent (associate degree preferred)2–3 years of customer-service, order entry, or call-center experienceComfortable using Microsoft 365. Experience using ERP/CRM systems (SAP, Oracle, Salesforce) a plusFriendly, solution-focused attitude with strong written and verbal English skillsKeen attention to detail, solid time-management skills, and the ability to thrive in a fast-paced, team-oriented environmentBasic troubleshooting and problem-solving skills to recognize issues and ask for help when neededPhysical Requirements / Work Environment & SafetyMay work fully remote or be permanently stationed at a customer site, depending on the accountMay work in areas with chemical-based allergens (e.g., penicillin, tetracycline)Required use of PPE where applicable: lab coats, coveralls, facemasks, hairnets, gloves, bump hats, safety glasses, and steel-toe shoes (mandatory for all colleagues)Routinely lift or move packages up to 40 lbs; occasionally up to 50 lbs using proper techniques Can be removed for a fully remote roleUse material handling equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts (push/pull up to 100 lbs) Can be removed for a fully remote roleFrequently stand, walk, bend, climb steps, and assist with staging or checking order accuracyComfortable working in environments with varying temperatures (e.g., cold rooms, outdoor areas)Keep both desk and staging areas clean and organizedWillingness to work occasional overtime, holidays, or weekend shifts as neededBenefits & Other InformationWork with an innovative, forward-thinking organization committed to your professional growthCompetitive pay and a comprehensive benefits package, including health, dental, vision, and retirement optionsSupportive, people-first culture that values work-life balance and recognizes your contributionsOpportunities to lead process improvements that make a real difference for customers and colleaguesEqual Employment OpportunityThermo Fisher Scientific is an EEO/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected-veteran status, disability, or any other legally protected status.Accessibility & Disability AccessJob seekers requiring accommodations may contact 1-855-471-2255. Please include details about the accommodation needed, so we can best support you.Compensation and Benefits The hourly pay range estimated for this position based in New York is $18.54–$30.90.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit:
