Senior Site Manager, MS Offsite
- Parma, OH
- Permanent
- Full-time
Senior Site Manager - MS Offsite (3rd Shift: 11:00 PM - 7:30 AM) Position ProfileThe Senior Site Manager is responsible for supervising day-to-day operations and staff at a Managed Services (MS) site. The role involves 80% management and 20% operational support. This individual ensures procedures are followed, customer expectations are met, and profit levels are maintained. The role includes high levels of customer interaction and oversees a team of 13+ employees or $80K+ in monthly service revenue at a single location. Job Duties and ResponsibilitiesFoster and maintain a positive and helpful work environment.Build strong relationships and communicate effectively with coworkers and vendors.Represent the company professionally in accordance with Ricoh's Code of Ethics.Effectively implement and manage Ricoh Service Excellence standards.Ensure shift profitability by managing material and supply usage.Control labor costs by meeting production labor and quality control targets.Meet job quality and deadline standards through effective scheduling.Act as the main point of contact for customers on a daily basis.Train staff on workflow procedures and equipment operation when needed.Assist in achieving audit and deadline compliance goals.Improve employee retention by meeting turnover and tenure objectives.Hold staff accountable for work quality and efficiency.Ensure operational consistency through adherence to performance procedures.Match staffing levels and skills to production demands.Coordinate with sales to resolve pricing, ordering, and invoicing issues.Motivate employees and recognize accomplishments promptly.Provide clear communication on job expectations, coaching, and performance management.Complete required site reports and administrative documentation.Perform other duties as assigned. Qualifications (Education, Experience & Certifications)Required:High school diploma or GED.3+ years of experience in a related field.Experience delivering both classroom and informal training.Proficiency in operating advanced print/production equipment. Knowledge, Skills, and AbilitiesGoal-setting and prioritization skills.Proficient in standard business software (e.g., MS Office).Ability to stay current with industry technology and trends. Working Conditions / Physical & Mental DemandsOffice environment with standard lighting, temperature, and noise levels.Must interpret and apply complex information; prepare and communicate varied data.Physical effort may include prolonged standing, walking, bending, and lifting (up to 50 lbs).Moderate manual dexterity required (e.g., using tools, keyboarding, eye/hand coordination).Note: The above statements reflect the general nature and responsibilities of the role. They are not intended to be an exhaustive list of all duties, skills, or working conditions associated with this position.About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.