Front Desk Agent
Motel 6 -- Tacoma
- Tacoma, WA
- Permanent
- Full-time
- Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
- Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
- Provides leadership to the team with ongoing training and coaching; leads by example.
- Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
- Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
- Keeps records of room availability and guests' accounts.
- Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios.
- Responds to guest comments or complaints, referring customers to General Manager as necessary.
- Prepares housekeeping duty rosters for move-out and stay-over cleans.
- Inspects/stocks housekeeping carts for service preparedness.
- Inspects rooms and public areas to accepted health and safety standards for pest control.
- Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
- Maintains proficiency in all location computer and software systems.
- Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
- Responds to emergency situations.
- Other duties as assigned.
- Essential Functions are not all inclusive; other duties may be assigned.
- Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
- Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
- Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
- Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
- Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
- Interpersonal Skills – Displays the skills to work effectively with others.
- Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
- High school diploma or equivalent, College Degree preferred.
- 2-5 years of prior guest service experience in a hotel preferred.
- Good people skills for dealing with both staff and guests.
- Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.
- Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
- Must maintain a professional appearance and demeanor.
- Must maintain a valid state issued driver’s license.
- Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequently bends, kneels, crouches.
- Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
- The employee must occasionally lift and/or move up to 25 pounds