Guest Relations Supervisor
- Orlando, FL
- $18.00 per hour
- Permanent
- Full-time
- Assist with hiring, training, coaching and takes ownership of all Guest Services personnel
- Resolve guest opportunities utilizing luxury and Forbes service standards
- Maintain operational budget by utilizing knowledge of cost control initiatives
- Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team
- Act as manager on duty for the Guest Services team members in the absence of senior leadership
- Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores
- Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department. Report to Guest Services Manager and/or senior leadership of inventory
- Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned
- Generate reports as requests by senior leadership
- Be familiar with Forbes rating standards and associate training techniques
- Other tasks as requested or assigned
- One year related experience and/or training; or equivalent combination of education and experience.
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Must be able to lift 60lbs and work in outdoor weather conditions
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Must be able to work weekends and holidays as needed.
- Must be at least 18 years of age and have a valid FL State Driver's License to drive company golf carts.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs