Patient Access Representative - Admitting
- Bellingham, WA
- Permanent
- Part-time
- Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
- Collects patient balances, co-payment, co-insurance, or other payment types.
- Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
- Responds to customer’s inquiries.
- Assists with departmental coverage as needed.
- Manages daily appointment schedules which may include reminder calls and calling all referrals.
- May transport patients utilizing escort or wheeled transport equipment.
- Performs other duties as assigned.
- High School Diploma Preferred: or equivalent
- Minimum of 1 yearRequired: Medical office or related customer service experience and
- Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
- Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
- Knowledge of insurance process and regulations. (Preferred)
- Must be able to manage conflict effectively and professionally. (Required)
- Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
- Good customer service skills and good interpersonal skills. (Required)
- Strong background in customer service may be considered in lieu of medical office or related experience.
- St. Joseph Medical Center, Peace Island Medical Center, United General Medical Center, Ketchikan Medical Center, Cottage Grove Medical Center and Peace Harbor Medical Center:
- Management of ED incoming phone calls and may be required to provide switchboard coverage.
- Monitor OB Prosec/McKinley alarm system.
- May be required to assist with Cardiac Rehab departmental charge entry.
- Schedule patients for Cancer Center, Infusion, and Palliative Care.
- Consistently operates computer and other office equipment.
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Sedentary work.
- Predominantly operates in an office environment.
- Ability to communicate and exchange accurate information.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.