Senior System Support Technician
- Columbia, SC
- Permanent
- Full-time
- 30% Perform system support, configurations, scheduling and/or tuning/modification of application products. Make recommendations for technology solutions.
- 30% Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. Consult with senior peers on non-complex projects. •20% Assist in system performance monitoring and capacity. May also assist with system analysis activities.
- 10% Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises.
- 10% Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents.
Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree. Required Work Experience: 1 year of technical experience with systems analysis, design, and/or of programming experience or other job related IT experience or successful completion of BCBS Entry Level Training Program. Interview: Remote Role: Onsite is Highly Preferred but open to Remote (Senior Analyst, Web System Support II) Please hold off on sponsored candidates Team Name: CBIC Cloud Migration Hours: 8:30 a.m. to 5 p.m. - Possible overtime, when needed to meet project timelines
Required Technologies: • Agile Experience • Cloud hosted application experience Linux/Unix Operating System, Web/Application Servers such as Apache or Tom Cat • Medicare Experience • Jira/Confluence • Jenkins • Git Nice To Have: • Monitoring tools such as Splunk and Datadog are highly valuable for system support, performance monitoring, and root cause analysis. Day to Day: A typical day for a Senior Analyst, Web System Support II involves a combination of system administration, troubleshooting, integration, and support activities across web and cloud-based environments. They begin by monitoring system health and performance on Linux/Unix servers, using scripts and logs to proactively identify and resolve issues. They may administer and configure web servers such as Apache or Tomcat, ensuring that hosted applications are running securely and efficiently. Throughout the day, they use Jira to manage and track support tickets and system issues, while Git and Jenkins are used to maintain the build environment, support CI/CD pipelines, and deploy updates. They often integrate applications across environments, ensuring seamless communication between systems and services. When working on long-term IT strategies, they provide design recommendations and evaluate new technologies for future integration. They may also support deployments, monitor cloud resources, or troubleshoot issues using tools like Splunk or DataDog. In addition, they provide support for user and system problems, offer design recommendations aligned with long-term IT strategy, and contribute expertise in application integration. They are also responsible for maintaining the build environment, including the issue tracking system, to ensure smooth and efficient development and deployment workflows.Not Looking for: I am not looking for mainframe experience.