Specimen Technician - Hospital
- Chicago, IL
- $17.20-23.33 per hour
- Permanent
- Full-time
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
- Knowledge and competency of Hospital LIS system (client specific)
- Print Quest performed testing reports
- Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
- Responsible for supply ordering processes.
- Performs remote accessioning (pre-accessioning), (client specific)
- Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
- Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
- Responsible for managing inbound calls with a positive client interaction.
- Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
- Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.
- 1 - 3 years of working experience
- Medical background preferred, which includes medical terminology applicable to a clinical laboratory
- Previous experience in a hospital laboratory environment preferred
- Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
- Works in a biohazard environment, practicing good safety habits.
- Able to sit or stand for long periods.
- N/A
- Handles multiple tasks simultaneously and works in a production environment.
- Hospital LIS Systems knowledge or experience a plus
- Command of Microsoft Office Suite
- Client interfacing role requiring strong communication, collaboration, and problem-solving skills
- The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
- Maintains composure while working under pressure.
- Reflects good judgment when determining what action to take when resolving problems.
- Demonstrates strong interpersonal skills that foster a positive environment.
- Demonstrates flexibility and ability to adapt to change.