Knowledge Center Manager

CorVel

  • USA
  • $47,061-70,236 per year
  • Permanent
  • Full-time
  • 9 days ago
Description :The Knowledge Center Manager is a proven leader with experience managing contact center operations and knowledge management functions. Skilled in building high-performing teams, driving operational excellence, and delivering exceptional customer and employee experiences. Adept at workforce planning, performance management, process optimization, and implementing technology solutions that improve efficiency and service quality.This is a remote role.Essential Functions and Responsibilities:
  • Directs the operational roadmap for service delivery
  • Implements and evaluates performance programs
  • Partners with Claims, IT, and Training teams
  • Leads planning for new knowledge tools and customer experiences
Knowledge & Skills:
  • Contact Center Operations Management
  • Workforce Planning & Scheduling
  • CRM & Telephony Platforms (Five9, Genesys, or equivalent)
  • Data Analysis & Reporting (Excel, Power BI, or equivalent)
  • Change Management & Process Improvement
  • Excellent Written & Verbal Communication
Education & Experience:
  • 5+ years in a customer experience, contact center, or claims leadership role
PAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.Pay Range: $47,061 - $70,236A list of our benefit offerings can be found on our CorVel website:In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.About CorVel:CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.#LI-Remote

CorVel