Job title Technical - Desktop Support Analyst Address *Verify with a Recruiter or Staffing Manager! Hours *Verify with a Recruiter or Staffing Manager! Job description
Dedicated and skilled IT Desktop Support Technician for Level-2 support team.
Provide hardware and software support for MAC and PC environments.
Experience with SCCM, JAMF, Office365, and Adobe applications.
Manage general asset inventory and achieve SLA/project targets.
Support AI integrations with office products.
Critical information
Deliver highest level of customer satisfaction.
Effective issue management and escalation procedures.
Comprehensive desktop support for MAC and PC users.
Administer and troubleshoot Office365 and Adobe applications.
Utilize SCCM and JAMF for software deployment and management.
Maintain documentation of technical procedures and system configurations.
Achieve SLA targets for incident and service requests.
Configuration and troubleshooting of email clients and mobile devices.
In-depth knowledge of Azure AD & On-Prem AD administration.
Job requirements
Minimum of 5+ years of experience in desktop support or similar role.
A degree in Information Technology, Computer Science or related field.
Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+) are a plus.
Strong knowledge of PC/MAC OS, hardware and software troubleshooting.
Familiarity with ServiceNow or comparable ticketing tools.
Experience in inventory management and asset tracking.
Familiarity with AI integration.
Education/licenses needed
A degree in Information Technology, Computer Science or related field.
Relevant certifications are a plus.
This is an AI-generated job description, therefore this does not remove human decision-making.
