Assisted Living Manager

• Assure quality service is provided to maintain high customer satisfaction for residents by listening to feedback and suggestions provided by residents, conduct an annual evaluation of services, and attend family and resident council meetings to answer questions and solve problems.
• Partners with Human Resources in staff attraction and retention efforts, including hiring, on-boarding, coaching and counseling, and performance management.
• Ensures staff's training needs are identified and provides necessary training and resources, as needed.
• Prepare employee's schedule and insure adequate staffing.
• On-call responsibilities for Assisted Living and Health Center.
• Conduct tours and be available to residents and their families to answer questions and address their concerns.
• Participate in the marketing plan by working with the marketing team and attending marketing meetings.
• Conduct regular audits and update policies and procedures whenever necessary.
• Maintain accurate medical record documentation and tour the building daily to insure quality care is being provided.
• Monitor and maintain cost controls and update Assisted Living spend downs with any purchases.
• Conduct entry and exit conferences and ensure that accreditation is maintained.
• Ensure survey readiness.
• Review application for admission to Assisted Living, conduct a financial assessment, and updated medical and financial records for residents.
• Reports allegations of abuse/neglect and reports, as appropriate, to proper organization leadership.
• Reports hazardous incidents, including but not limited to, injuries, equipment, etc. to the appropriate Manager/Supervisor.
• Implements and follows disaster plans in the event of an emergency.
• Performs other job duties as assigned.

• Current Ohio LPN/RN License required.
• 1 year of management experience required.
• Experience working with the elderly, community service, and health care preferred.
• Familiarity with Microsoft Office products including, but not limited to, Word, Excel, and PowerPoint.
• Ability to learn new software application as required by the position
• Requires excellent organizational skills and good judgement skills.
• Requires excellent oral and written communication skills, including the ability to interact with senior executives, managers, supervisors and direct care staff, as well as residents, families and physicians.
• Understands directions; communicates and responds to inquiries promptly.
• Passion for Mission: A genuine passion for Genacross Lutheran Services' mission of compassion and service to others is essential. Understanding and embracing the organization's faith-based values is important in effectively representing Genacross to the community.

• Health, vision and dental insurance
• Life insurance
• 401K plan with 4% employer contribution
• Short-term disability
• Paid time off (PTO)
• Health savings account
• Employee assistance program
• Tuition reimbursement
• Employee discounts

Genacross