Automotive Call Center Representative

Asbury Automotive Group

  • Natick, MA
  • Permanent
  • Full-time
  • 1 day ago
For over 39 years Herb Chambers has been committed to providing exceptional client experiences and we know that it starts with our most valuable resource-our team members. We are currently looking for Automotive Call Center Representatives to join our growing Service BDC in Natick.As an Automotive Call Center Representative/BDC Agent at our Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting, for our service clients. You will be extensively trained in all best practices, guaranteeing your success. If you are a well-spoken professional who is comfortable in a fast-paced environment, you are encouraged to apply. Previous phone, retail or automotive experience is helpful, but not required. Just a great attitude. 😊Our mission is to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Herb Chambers has been recognized as one of the best places to work, a record 12 years in a row.CAREER Responsibilities:
  • Manage Call Volume: Answer a high volume of inbound calls and make outbound calls to follow up on leads
  • Service Appointment Scheduling: Provide information on service availability, loaner vehicles and communicate updates to clients
  • Record Keeping: Maintain detailed records of all client interactions
  • Adhere to Perfect Process’: Follow industry leading scripts and dealership best practices
  • Customer Service: Provide excellent service in a professional and courteous manner
What are the professional requirements?
  • Positive attitude and high energy
  • Basic computer knowledge and Internet proficiency, including typing at a minimum of 35-40 words per minute
  • Professional appearance
What do we offer you?
  • Nationally recognized training and tools
  • Medical (HMO & PPO), vision, life & dental
  • 401K Retirement with company match
  • Newly remodeled & state-of-the-art workspace and environment
  • Stable & empathetic Senior Management
  • Employee Discounts on Parts and Service Repairs
  • Multiple growth opportunities
Submit your resume today for a confidential interview#SalesSupport

Asbury Automotive Group