Company SummaryAs the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comPosition ResponsibilitiesAre you ready to lead the charge in driving customer loyalty and revenue growth? This role is at the heart of Deltek's renewable offerings, blending strategic vision with hands-on leadership to shape the future of our global renewals and expansion efforts. From crafting high-impact programs that boost retention and unlock new revenue streams, to mentoring a world-class team and collaborating across departments, you'll be the driving force behind predictable growth and customer success. If you're a data-savvy, commercially sharp leader who thrives on building scalable processes and championing customer value, this is your moment.
Renewals Leadership: Own and optimize the global renewals strategy to drive high retention rates and minimize churn across all Deltek renewable offerings.
Growth & Expansion: Develop and execute programs to increase net revenue retention (NRR) through upsell, cross-sell, and expansion opportunities.Team Leadership: Build, mentor, and scale a high-performing renewals and growth organization, including managers and customer-facing Renewal & Growth specialists.Process & Forecasting: Establish best-in-class processes for renewal management, pipeline forecasting, and risk mitigation to ensure predictable and accurate revenue outcomes.Collaboration: Partner with Customer Success, Sales, Marketing, and Product teams to align strategies that deliver customer value and growth.Customer Advocacy: Champion customer needs, ensuring product feedback loops are captured and translated into actionable improvements.Metrics & Insights: Define and monitor KPIs such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, and expansion revenue; deliver regular reporting to executives and board-level stakeholders.Commercial Negotiations: Oversee complex renewal and expansion negotiations with strategic enterprise accounts, ensuring mutually beneficial outcomes.Strategic Initiatives: Lead cross-functional projects focused on improving customer lifetime value, operational efficiency, and revenue performance.Qualifications10+ years in Customer Success, Account Management, or Renewals leadership roles within SaaS or enterprise software.Proven track record of achieving best-in-class retention and expansion results in a subscription-based business model.Strong experience managing and scaling renewals/growth organizations globally.Commercially astute, with demonstrated success in contract negotiations and executive-level customer engagement.Data-driven mindset with the ability to analyze performance metrics and translate insights into action.Excellent leadership, communication, and cross-functional collaboration skills.Strategic thinker with operational rigor and a passion for driving customer value.Travel Requirements20%Applicant Privacy NoticeDeltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business SummaryThe Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.Compensation InformationBase plus variable compensation based on retention and growth.Compliance RequirementsCertain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
