Field Service Technician
Scantron
- Pomona, CA
- Permanent
- Full-time
- We have a generous benefits package for our full-time employees, which includes an EPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
- Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
- Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
- Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.
- Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
- Manages preventative maintenance schedule in a timely and efficient manner.
- Assists other territories and technicians as needed which may include travel to other metropolitan areas.
- Takes ownership of meeting customers’ business needs.
- Coordinates activities and seeks assistance from technical support when appropriate.
- Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
- Manages parts inventory in accordance with established guidelines.
- Submits required paperwork in a timely, efficient, and complete manner.
- May be asked to train new technicians in an on-the-job manner.
- Two or more years related experience and/or training.
- Scantron provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.
- Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
- Valid and current state Driver's License.
- Self-motivated and able to work effectively under minimal supervision.
- Knowledge/Skills/Abilities:
- Ability to diagnose equipment operational errors and product failures.
- Must be able to problem solve, think analytically and be attentive to detail.
- Good verbal communication skills for interaction with customers.
- Physical Demands:
- Regularly required to stand, walk, sit, talk, write, and hear.
- Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
- Frequently lift and/or move up to 25 pounds.
- Occasionally lift and/or move up to 50 pounds
- Must be able to meet all physical requirements up to eight hours per day.
- Able to travel overnight 5-10%.
- Associates degree (AA) or equivalent from two-year college or technical school preferred.