
Community Manager
- Washington DC
- Permanent
- Full-time
- Provides a high level of customer service to residents.
- Manages the financial performance of the property, including maximizing income.
- Manages the lease-up of the property.
- Cultivates strong relationships with all residents.
- Works a flexible schedule to accommodate the needs of residents and lease-up.
- Quickly and effectively resolve resident concerns.
- Manages both the maintenance and office team members.
- Contributes to the retention of residents within the property.
- Partners with the maintenance team to ensure resident satisfaction.
- Comply with tax credit policies and procedures established by the corporate Tax Credit Office.
- Determine LIHTC eligibility of all applicants in accordance with program guidelines.
- Process original, initial, interim, and transfer certifications and the yearly re-certifications of residents.
- Maintain LIHTC files in accordance with program and WC Smith requirements.
- Monitor original lease-up requirements and the delivery of certified units within investors' projected timeframe.
- Train new team members to ensure proper compliance with LIHTC requirements.
- At least three years of experience working as a Community Manager preferred, or at least five years of experience as an Assistant Community Manager.
- Prior experience with affordable housing programs, including tax credit and subsidy, is required.
- Tax Credit Certification is preferred.
- Strong financial skills, with general accounting knowledge.
- High level of customer service approach, with experience managing at least 50 units required.
- Exemplary problem-solving, communication and analytic skills.
- Excellent organizational skills.
- Understanding of Federal Fair Housing laws, as well as local regulations.
- Real estate software experience is required (Yardi and OneSite preferred).
- Advanced Microsoft Office skills such as Outlook, PowerPoint, Excel, and Word.
- Professional demeanor and presentation.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA).
- Life Insurance and AD&D.
- Short-term and Long-term Disability.
- 401k Plan with company match.
- Paid Time Off.
- Ten paid holidays.
- Pre-tax Commuter Benefits.
- Employee Assistance Program.
- Legal Insurance.
- Free parking.